Siempelkamp has been pooling its service area expertise as it seeks to increase the speed and quality of its service performances.
The main plant supplier said it is combining the expertise of its globally networked teams in its Service Excellence Initiative to deliver excellent services from a single source. That includes spare parts, technical field and remote services, modernisations and retrofits of Siempelkamp plant technology.
“The initiative is an integral part of our transformation,” said Martin Scherrer, CEO of the Siempelkamp Group.
“It consistently pursues the #WeAreOneSiempelkamp approach, which is bringing our international companies together more strongly and efficiently than ever before.
“Around 250 service experts at 20 locations worldwide are pooling their local expertise to provide consistent and uniform services. It’s a principle that helps our customers keep their plants running smoothly and successfully over their entire life cycles.”
The company said speed and quality were key requirements that plant operators need when it comes down to service performances, regardless of whether spare parts are required, modernisations are needed to bring plants back to peak performances or remote service solves challenges before they develop into problems.
Siempelkamp customers request 20,000 different spare parts in various quantities every year, with its central logistics centre for spare parts located in Bad Kreuznach.
Digital technologies play a key role across the complete performance package within the Service Excellence Initiative and are driving the transformation forward.
The long-term goal is to globally position Siempelkamp Service as a strong and reliable partner for customers. “A partner who not only supports success over a plant’s entire lifecycle, but also actively drives it forward.,” said Dr Stephan Niggeschmidt, CEO of the Business Unit Service
“We’re increasingly focusing on the following important pillars to that end: Global excellence with local strength; intelligent, digital services; operational agility and process excellence and a customer-centric culture.”
