But progress is now being made, including in after-sales. More than ever, rapid and goal-oriented service provision is a key factor when it comes to ensuring humans and plants perform reliable work.

Dieffenbacher is driving forward the digitalisation of after-sales and has risen to this challenge with ‘MyDieffenbacher’, its new online portal.

MyDieffenbacher covers spare parts identification and plant documentation. The user-friendly software with intuitive operation provides clear parts visualisation, simple and direct requests for quotations and two-way links between parts and documents. Furthermore, MyDieffenbacher offers full text search and is available on different devices.

In the future, says Dieffenbacher, MyDieffenbacher will become a complete life-cycle support centre where customers will easily find any information related to their individual plants. MyDieffenbacher is immediately available with every new plant.